Terms and Conditions

The usage and access of any product, service or feature (the “Material/s”) available through the internet websites accessible at https://www.loops.ae (the “Website”) by any user of the Website (“you” or “your”) shall be governed by the following Terms of Use:

This Website is provided and operated by F2C Softwares (“”) .By using the site or accessing the materials from the site, you agree and consent to abide by the terms and conditions set forth in this notice. If you do not agree to abide by these terms and conditions please do not use the Website or access materials from the Website.

By accessing the website, the user agrees that all information, data and content on the website related to products and services is subjective and the actual product or service may vary, based on various factors defined by F2C Softwares.

This Site, including all Materials present and any material that would be added or redacted (excluding any applicable third-party materials), is the property of F2C Softwares. You consent to avoid any unauthorized copying of the Materials.

F2C Softwares has business relationships with a number of customers, suppliers, and others. For convenience and simplicity, words like alliance, partnership, and partner are used to indicate business relationships involving common activities and interests. Such words may or may not indicate precise legal relationships.

Subject to the terms and conditions set forth in these Terms of Use, F2C Softwares grants you a non-exclusive, non-transferable, limited access, use and display this site and the materials thereon. You agree not to disrupt or attempt to interrupt the operation of the site in any way

F2C Softwares provides the customers with flexible options which they can choose. The customer can either opt for a One-Time Purchase or Subscription based Purchase. Through a one-time purchase, the customer gets a lifetime access to the software based on the access facilities agreed upon at the time of purchase. Through Subscription based purchases, the software can be accessed through subscription charges and for a subscription period. Subscriptions can be enabled for different packages, each of which has different limited access features

By subscribing to the Loops (the “Services”) provided by F2C Softwares hosted on Cloud platforms (the “Cloud Platform”), you are agreeing to be bound by the following terms and conditions (the “Agreement”).

The duration of this Agreement (the “Term”) shall be specified in writing on conclusion of this Agreement, beginning on the date of conclusion. It is automatically renewed for an equal Term, unless either party provides a written notice of termination minimum 30 days before the end of the Term to the other party.

The Customer can use the Software hosted on the Cloud Platform. The Cloud Platform is hosted and fully managed by F2C Softwares, and accessed remotely by the Customer

F2C Softwares gives the Customer a non-exclusive, nontransferable license to use (execute, modify, execute after modification) the Loops software.
The Customer agrees to take all necessary measures to guarantee the unmodified execution of the part of the Software that verifies the validity of the Loops Software usage and collects statistics for that purpose, including but not limited to the running of an instance, the number of Users, and the number of lines of code of Covered Extra Modules.
F2C Softwares commits not to disclose individual or named figures to third parties without the consent of the Customer, and to deal with all collected data in compliance with its official Privacy Policy, published at website.
Upon expiration or termination of Purchase Agreement, this license is revoked immediately and the Customer agrees to stop using the Loops software and the Cloud Platform.
Should the Customer breach the terms of this section, the Customer agrees to pay F2C Softwares an extra fee equal to 300% of the applicable list price.

Bug Fixing Service

For the duration of the Purchase Agreement, F2C Softwares commits to making all reasonable efforts to remedy any Bug of the Software and Covered Extra Modules submitted by the Customer through the appropriate channel (Use the Get Online Support/ Request for Onsite assistance option from the loops software).

Both parties acknowledge that as specified in the license of the Software and in the Limitation of Damages of this Agreement, F2C Softwares cannot be held liable for Bugs in the Software or in Covered Extra Modules.

Security Updates Service
Cloud Platform

F2C Softwares commits to apply the security remedies for any security Bug discovered in a version of the Software hosted on the Cloud Platform, on all systems under its control, as soon as the remedy is available, without requiring any manual action of the Customer.

Upgrade Services
Upgrade Service for the Software

For the duration of the Purchase Agreement, the Customer can submit upgrade requests through the appropriate channel (Use the Support Menu from the Loops Software)

For the Cloud Platform, upgrade requests are submitted directly from the control panel of the Cloud Platform, and do not require any data upload.

The Upgrade Service is limited to the technical conversion and adaptation of the Customer’s database to make it compatible with the Target Version, the correction of any Bug directly caused by the upgrade operation and not normally occurring in the Target Version, and the conversion of the source code and data of Covered Extra Modules for the Target Version.

It is the responsibility of the Customer to verify and validate the upgraded database in order to detect Bugs, to analyze the impact of changes and new features implemented in the Target Version, and to convert and adapt for the Target Version any third-party extensions of the Software that were installed in the database before the upgrade (e.g. non-convered Extra Modules).

The Customer may submit multiple upgrade requests for a database, until an acceptable result is achieved.

Cloud Hosting Services

For the duration of the Purchase Agreement, when the Customer chooses to use the Cloud Platform, F2C Softwares commits to providing at least the following services:

Choice of multiple hosting regions (minimum 3: Europe, America, Asia/Pacific)
Grade A SSL (HTTPS) Encryption of communication
Fully automated, verified backups, replicated in multiple regions
Disaster Recovery Plan, tested regularly

The details of the Cloud Hosting Services are described in our website:
https://www.loops.ae or https://www.f2c.ae

Support Services

For the duration of the Purchase Agreement, the Customer may open an unlimited number of support tickets free of charge, exclusively for questions regarding Bugs (see Bug Fixing Service) or guidance with respect to the use of the standard features of the Software and Covered Extra Modules.

Other assistance requests, such as questions related to development or customizations may be covered, at the discretion of F2C Softwares.

Customers can make a One-Time purchase of the software, provided which they would be given a lifetime access to the software with the features as agreed in the Purchase Agreement. The charges are applicable subject to the features required by the customers.
Monthly Subscription Charges

Customers can choose from the different subscription packages to avail the services offered by Loops Software. Charges are applicable based on the subscription agreement.

Monthly payment needs to be cleared every month, failing which the subscription will be cancelled by the end of 7 days. Customers can clear the payment and request for data recovery within a period of another 7 days. By the end of 14th day (2 weeks), if the payment procedure and data recovery are not initiated, the software access will be completely blocked. Thereafter, the company would lose all its data and would have to restart by registering as a new company.

Renewal charges

Renewal charges will be applicable only for long term contracts (Annual Contracts)

Upon renewal as covered in section Term of the Agreement, if the charges applied during the previous Term (excluding any “Initial User Discounts”) are lower than the most current applicable list price, these charges will increase by up to 7%.


All fees and charges are exclusive of all applicable federal, provincial, state, local or other governmental taxes, fees or charges (collectively, “Taxes”). The Customer is responsible for paying all Taxes associated with purchases made by the Customer under this Agreement.

Customer Obligations

The Customer agrees to:

pay F2C Softwares any applicable charges for the Services of the present Agreement, in accordance with the payment conditions specified at the signature of the agreement;
immediately notify F2C Softwares when their package requirement changes and in this event, pay the applicable additional fee as described in the respective package subscription agreement.
appoint 1 dedicated Customer contact person for the entire duration of the Agreement;
provide written notice to F2C Softwares 10 days before changing their main point of contact to work with F2C Softwares directly.
When the Customer chooses to use the Cloud Platform, the Customer further agrees to:
take all reasonable measures to keep their user accounts secure, including by choosing a strong password and not sharing it with anyone else;
make a reasonable use of the Hosting Services, to the exclusion of any illegal or abusive activities, and strictly observe the rules as per government norms.


Except where notified otherwise in writing, each party grants the other a non-transferable, nonexclusive, royalty free, worldwide license to reproduce and display the other party’s name, logos and trademarks, solely for the purpose of referring to the other party as a customer or supplier, on websites, press releases and other marketing materials.


Definition of “Confidential Information”: All information disclosed by a party (the “Disclosing Party”) to the other party (the “Receiving Party”), whether orally or in writing, that is designated as confidential or that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure. In particular any information related to the business, affairs, products, developments, trade secrets, know-how, personnel, customers and suppliers of either party should be regarded as confidential.

For all Confidential Information received during the Term of this Agreement, the Receiving Party will use the same degree of care that it uses to protect the confidentiality of its own similar Confidential Information, but not less than reasonable care.

The Receiving Party may disclose Confidential Information of the Disclosing Party to the extent compelled by law to do so, provided the Receiving Party gives the Disclosing Party prior notice of the compelled disclosure, to the extent permitted by law

Data Protection

Definitions “Personal Data”, “Controller”, “Processing” take the same meanings as in the Regulations specified in the country, and any regulation or legislation that amends or replaces them (hereafter referred to as “Data Protection Legislation”)

The parties acknowledge that the Customer’s database may contain Personal Data, for which the Customer is the Controller. This data will be processed by F2C Softwares when the Customer instructs so, by using any of the Services that require a database (e.g. the Cloud Hosting Services or the Database Upgrade Service), or if the Customer transfers their database or a part of their database to F2C Softwares for any reason pertaining to this Agreement.

This processing will be performed in conformance with Data Protection Legislation. In particular, F2C Softwares commits to:

(a) only process the Personal Data when and as instructed by the Customer, and for the purpose of performing one of the Services under this Agreement, unless required by law to do so, in which case F2C Softwares will provide prior notice to the Customer, unless the law forbids it ;
(b) ensure that all persons within F2C Softwares authorised to process the Personal Data have committed themselves to confidentiality;
(c) implement and maintain appropriate technical and organizational measures to protect the Personal Data against unauthorized or unlawful processing and against accidental loss, destruction, damage, theft, alteration or disclosure ;
(d) forward promptly to the Customer any Data Protection request that was submitted to F2C Softwares with regard to the Customer’s database ;
(e) notify the Customer promptly upon becoming aware of and confirming any accidental, unauthorized, or unlawful processing of, disclosure of, or access to the Personal Data ;
(f) notify the Customer if the processing instructions infringe applicable Data Protection Legislation, in the opinion of F2C Softwares;
(g) make available to the Customer all information necessary to demonstrate compliance with the Data Protection Legislation, allow for and contribute reasonably to audits, including inspections, conducted or mandated by the Customer;
(h) permanently delete all copies of the Customer’s database in possession of F2C Softwares, or return such data, at the Customer’s choice, upon termination of this Agreement,

With regard to points (d) to (f ), the Customer agrees to provide F2C Softwares with accurate contact information at all times, as necessary to notify the Customer’s Data Protection responsible

Neither party shall be liable to the other party for the delay in any performance or failure to render any performance under this Agreement when such failure or delay finds its cause in a case of force majeure, such as governmental regulations, fire, strike, war, flood, accident, epidemic, embargo, appropriation of plant or product in whole or in part by any government or public authority, or any other cause or causes, whether of like or different nature, beyond the reasonable control of such party as long as such cause or causes exist

Governing Law

This Agreement and all Customer orders will be subject to respective Country law. Any dispute arising out of or in connection with this Agreement or any Customer order will be subject to the exclusive jurisdiction of the Business Court


In case any one or more of the provisions of this Agreement or any application thereof shall be invalid, illegal or unenforceable in any respect, the validity, legality and enforceability of the remaining provisions of this Agreement and any application thereof shall be in no way thereby affected or impaired. Both parties undertake to replace any invalid, illegal or unenforceable provision of this Agreement by a valid provision having the same effects and objectives

The Website provides information of third parties available, including articles, analyst reports, news reports, tools to facilitate calculation, company information and other data (the “Third Party Content”). You acknowledge and agree that the Third-Party Content is not created or endorsed by F2C Softwares nor are any products or services offered through it. The provision of Third-Party Content is for general informational purposes only and does not constitute a recommendation or solicitation to make any type of investment decision. In addition, the Third-Party Content is not intended to provide tax, legal or investment advice. You acknowledge that the Third-Party Content provided to you is obtained from sources believed to be reliable, but no guarantees are made by the Website or the providers of the Third-Party Content about its accuracy, completeness, timeliness. You agree not to hold the Website, any businesses offering products or services through the Website or any provider of Third Party Content liable for any investment decision or other transaction you may make based on your reliance on or use of such data, or any liability that may arise due to delays or interruptions in the delivery of the Third Party Content for any reason.

By using any Third-Party Content, you may leave this Website and be directed to an external website, or to a website maintained by an entity other than F2C Softwares. If you decide to visit any such site, you do so at your own risk, and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. F2C Softwares makes no warranty or representation regarding, and does not endorse, any linked Websites or the information appearing thereon or any of the products or services described thereon. Links do not imply that F2C Softwares or this Site sponsors, endorses, is affiliated or associated with, or is legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any linked site is authorized to use any trademark, trade name, logo or copyright symbol of F2C Softwares or any of its affiliates or subsidiaries.

This site, the information and materials on the site, and any software made available on the site, are provided “as is” without any representation or warranty, express or implied, of any kind, including, but not limited to, warranties of merchantability, non-infringement, or fitness for any particular purpose. There is no warranty of any kind, express or implied, regarding third party content. There is also no warranty that this site will be free of any computer viruses. Some jurisdictions do not allow for the exclusion of implied warranties, so the above exclusions may not apply to you.

For the duration of this Agreement, F2C Softwares commits to using commercially reasonable efforts to execute the Services in accordance with the generally accepted industry standards provided that:

the Customer’s computing systems are in good operational order
the Customer provides adequate troubleshooting information
all amounts due to F2C Softwares have been paid.

The Customer’s sole and exclusive remedy and F2C Softwares’s only obligation for any breach of this warranty is for F2C Softwares to resume the execution of the Services at no additional charge

F2C Softwares provides quality services with the best price in town. Considering the customer requirements, we offer both subscription based and full access purchases. With the flexible nature we offer, we do not entertain refunds under any circumstances such as unused subscription, accidental purchases or any similar reasons, unless required by law. The subscription services can be cancelled with a written request prior one month of time, which shall be considered with respect to the above said time.

In no event and in no case shall F2C Softwares or any of its subsidiaries, associates and affiliates be liable to any entity for any direct, indirect, special, extraordinary, consequential or other damages (including, without limitation, any lost profits, business interruption, loss of information or programs or other data on your information handling system) that are related to the use of, or the inability to use, the content, materials, and functions of the website or any linked website, even if F2C Softwares is expressly advised of the possibility of such damages.

The website may contain inaccuracies, imprecise details and typographical and clerical errors. F2C Softwares expressly disclaims any obligation to update this site or any of the materials on this site. F2C Softwares does not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed through the site. You acknowledge that any reliance on any such opinion, advice, statement, memorandum, or information shall be at your sole risk. F2C Softwares reserves the right, in its absolute discretion, to correct any errors or omissions in any portion of the site. F2C Softwares may make any other changes and modifications to the site, the materials and the products, programs, services or prices (if any) described in the site at any time without notice.

Emails sent from the website or as a result of any action taken on the website and any attachments to it may be confidential and are intended solely for the use of the individual to whom it is addressed. Any views or opinions expressed are solely those of the author and do not necessarily represent those of F2C Softwares. Any form of reproduction, dissemination, copying, disclosure, modification, distribution and / or publication of this message without the prior written consent of the author of this e-mail is strictly prohibited. Please contact the sender and delete all copies if you believe you have received this email in error.

You agree to indemnify and hold harmless F2C Softwares, its subsidiaries and affiliates from any claim, allegation, cost, expense, judgment or other loss relating to your use of this website, including without limitation of the foregoing, any action you take which is in violation of the terms and conditions of these Terms of Use

F2C Softwares reserves the right, at its sole discretion, to change, modify, add or remove any portion of these Terms of Use in whole or in part, at any time. Changes in these Terms of Use will be effective when notice of such change is posted. Your continued use of the Website after any changes to these Terms of Use are posted will be considered acceptance of those changes. F2C Softwares may terminate, change, suspend or discontinue any aspect of the F2C Softwares Website, including the availability of any features of the Site, at any time. F2C Softwares may also impose limits on certain features and services or restrict your access to parts or the entire Website without notice or liability. F2C Softwares may terminate the authorization, rights and license given above and, upon such termination; you shall immediately destroy all Materials.

This Site is controlled, operated and administered by F2C Softwares,UAE. F2C Softwares makes no representation that materials at this site are appropriate or available for use at other locations outside UAE and access to them from territories where their contents are illegal is prohibited. You may not use the Website or export the Materials in violation of any applicable export laws and regulations. If you access this Site from a location outside UAE, you solely are responsible for compliance with all local laws. These Terms of Use shall be governed by the laws of UAE, without giving effect to its conflict of law’s provisions.

These Terms of Use constitutes the entire agreement between F2C Softwares and you with respect to your use of the Website. Any cause of action you may have with respect to your use of the Website must be commenced within one (1) year after the claim or cause of action arises. If for any reason a court of competent jurisdiction finds any provision of these Terms of Use or portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to affect the intent of these Terms of Use, and the remainder of these Terms of Use shall continue in full force and effect.